Safe Gaming Commitment

Responsible Gaming at 35kbd — Your safety is our priority

35kbd believes gaming should be enjoyable, not stressful. Using our safe gaming tools and guidelines, you can play consciously and within your limits.

For users aged 21+ only

What is responsible gaming and why does it matter?

Responsible gaming is not just about wins and losses. It means enjoying games with awareness — keeping control over your time, money, and emotions. On the 35kbd platform, we place the highest importance on every player's mental wellbeing and financial safety.

Online gaming is a form of entertainment — not a way to earn a living. When gaming becomes a source of stress rather than fun, that is the time to be careful. Using our responsible gaming tools, you can review your gaming habits at any time and set the limits you need.

Responsible gaming at 35kbd is a core part of our platform's values. We are not just a gaming platform — we are committed to providing our users with a safe and enjoyable environment.

Age verification is mandatory: To open an account and play on 35kbd, you must be at least 21 years old. Providing false information during age verification is prohibited and may result in account termination. If you suspect someone you know who is underage is using the platform, notify our support team immediately.

Ask yourself

Think honestly about your gaming habits:

Do you keep playing to try to win back money you have lost?
Are you cutting back on essential expenses to fund gaming?
Are you hiding your gaming from family or friends?
Do you feel restless or uneasy when you try to stop playing?
Is gaming affecting your sleep or work?

If you answered "yes" to any of these, please talk to our support team.

Our Safe Gaming Tools

Set a Deposit Limit

Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. If you request to increase a limit, you will need to wait 72 hours for it to take effect — this delay is intentional, so you can reconsider the decision.

Time-Out Feature

Want to take a short break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. You will not be able to log in or make deposits during a time-out. Your account is automatically reactivated once the break ends.

Self-Exclusion

Need a longer break? Use self-exclusion to close your account for anywhere from 1 month to permanently. Do not attempt to open a new account during this period — the system will detect and block it. Contact the support team to reactivate your account.

Loss Limit

Decide in advance how much you are willing to lose within a set period before you stop gaming. Once you reach the set limit, the system will automatically prevent you from playing. This is one of the most effective ways to keep financial losses under control.

Session Reminder

Set a time limit for your gaming session. When the set time is up, the system will send you a reminder. Playing for long periods affects focus and decision-making — taking regular breaks is important.

Reality Check

View a summary of your gaming activity at regular intervals — how long you have played, how much you have deposited, and how much you have lost. This information helps you make informed decisions. A reality check helps you stay honest about where you stand.

The Golden Rules of Responsible Gaming

  • Think of gaming as entertainment, not a source of income. Winning is never guaranteed.
  • Set a budget before each session and never play beyond that budget.
  • Do not keep playing to try to recover lost money — the habit of chasing losses is dangerous.
  • Never play with borrowed money or money needed for essential expenses.
  • Avoid gaming beyond a set amount of time each day and take regular breaks.
  • Avoid gaming when you are feeling sad, anxious, or under stress.
  • Do not share your gaming account login details with family members or friends.
  • Be happy when you win, but being unable to stop in the hope of winning more is a warning sign.
  • Use the 35kbd deposit limit feature to set your own spending limit.
  • Be honest with your family — hiding your gaming increases stress.
  • Spend time on other hobbies and activities beyond gaming — keep life varied.
  • The minimum deposit is ৳300 and the minimum withdrawal is ৳800 — transactions outside these amounts are not permitted.
  • The outcome of every game is entirely random — no "strategy" can guarantee a win.
  • If you notice signs of gaming addiction, contact the support team without delay.
  • Review your gaming history regularly and adjust your limits as needed.
  • Only users aged 21 and above are permitted to play on 35kbd.

Warning

Gaming addiction is a serious mental health issue. If you feel that gaming is getting out of control, activate self-exclusion immediately and reach out to our 24/7 support team. You are not alone.

How to use the Safe Gaming tools

01

Log in to your account

Go to the 35kbd login page and sign in to your account. You will find the safe gaming settings under the "Account" or "Settings" menu.

02

Choose a limit

Deposit limit, loss limit, or session time — choose the tool that suits your situation.

03

Confirm the limit

Set the amount and confirm. Lowering a limit is immediate; increasing a limit takes effect after 72 hours.

04

Get support

If you have any issues or need to self-exclude, talk to us via 24/7 live chat.

Protecting Minors

35kbd strictly prohibits anyone under the age of 21 from using the platform. Age verification is mandatory at registration. If there is any suspicion that a user is under 21, we reserve the right to verify their account.

If there are minors in your household, use a PIN or password to protect your device. Keep your 35kbd account login details secure and do not share them with anyone.

Using internet filtering software for minors is recommended. Tools of this kind can prevent them from accessing gaming or betting sites.

Remember: If anyone under 21 uses your account, you are responsible. Keep your account secure.

Our steps to protect minors

We actively operate three layers of protection: age verification at registration, audits of suspicious accounts, and investigations based on user reports. Contact our support team right now to report any suspected underage use.

Need help? We are here

24/7 Live Chat Support

Our Bengali-speaking support team is ready around the clock, seven days a week, for any questions, concerns, or help related to responsible gaming. Talk to us directly via live chat.

Email Support

You can also request help by email as an alternative to live chat. Our responsible gaming team is always ready to respond to your message.
[email protected]

Remember — asking for help is a sign of strength

Gaming addiction is a recognised mental health condition and there is no shame in it. Many people face this situation and are able to overcome it with the right support. The 35kbd support team is ready to help you with complete confidentiality. Take the step today.

Responsible Gaming Questions and Answers

Lowering a deposit limit takes effect immediately. However, if you want to increase a limit, it will take effect 72 hours after you submit the request. This delay is intentional — so you have time to reconsider the decision.

No. Your account balance is kept safe when you self-exclude. Contact the support team to request a withdrawal during or after the exclusion period. The minimum withdrawal amount is ৳800.

A time-out is a temporary break — usually from 24 hours to 30 days. Your account is automatically reactivated once the set period ends. Self-exclusion is a long-term or permanent measure that requires support team assistance to reverse. For serious concerns, self-exclusion is the recommended option.

No. 35kbd is only for users aged 21 and above. Age verification is mandatory at registration. Registering with false information will result in account termination and any winnings may be forfeited.

Common signs include: repeatedly playing to try to recover lost money, lying or hiding the truth about gaming, being unable to stop playing, gaming causing problems with family or work, and continuing to play despite financial difficulty. If you notice these signs, contact our support team right away.

Log in to your 35kbd account and go to the "Account Settings" or "Responsible Gaming" menu. There you will find options for deposit limits, loss limits, session time, time-out, and self-exclusion. For direct assistance, use our 24/7 live chat.

Play with awareness, enjoy with pleasure

We are committed to keeping your gaming experience on 35kbd safe and enjoyable at all times. Enjoy all our games and services responsibly.

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