35kbd's Privacy Policy

1. Introduction and Scope

35kbd (referred to hereinafter as "we", "our", or "the platform") provides a safe and transparent service for online gaming users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you visit our website https://35kbd.cam, register, or use any of our services, and how that information is used, stored, and kept secure.

This policy applies to all our users — whether registered members or unregistered visitors. By continuing to use our services, you are considered to have consented to the terms set out in this Privacy Policy. If you do not agree with any of the terms, please refrain from using our services.

We believe transparency is the foundation of trust. That is why this Privacy Policy has been written in clear and simple language, so you can understand how well your information is protected with us and how we handle it responsibly.

2. What Information We Collect

35kbd collects various types of information. This information can be divided into two main categories: information you provide to us and information collected automatically.

2.1 Personal Information You Provide

During registration and account management, you may provide the following information:

• Full name and username
• Email address and password
• Date of birth (for age verification)
• Mobile number
• Current address and nationality
• National ID card or passport details (for identity verification)
• Financial information such as bKash, Nagad, or Rocket number, and bank account details

2.2 Automatically Collected Information

When you visit our website, some information is collected automatically, such as:

• IP address and device information (model, operating system)
• Browser type and version
• Pages visited, duration, and click data
• Referral source and search keywords
• Login time, session information, and approximate location data
• Gaming history, betting records, and transaction history

3. How We Collect Information

We collect your information through various methods. We are committed to being transparent about each method.

3.1 Direct Collection

You provide information directly when you register on our site, update your profile, request a deposit or withdrawal, or contact our support team.

3.2 Cookies and Technical Collection

We automatically collect some information through cookies and similar technologies. This process is discussed in detail in Section 6.

3.3 Collection from Third Parties

For identity verification and fraud prevention, we may in certain cases receive limited information from verification service providers. This is always done through legally permitted means.

4. Purpose of Using Information

35kbd uses your personal information only for legitimate and necessary purposes. We never collect or use your information unnecessarily.

The main purposes for which we use your information are:

• Account Management: For managing your registration, login, and profile.
• Identity and Age Verification: To confirm that the user is 21 years of age or older.
• Processing Financial Transactions: For managing deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your questions and complaints quickly.
• Security and Fraud Prevention: For account protection and detecting suspicious activity.
• Responsible Gaming: To identify excessive gaming tendencies and provide assistance.
• Service Improvement: To enhance the quality of our platform and improve user experience.
• Marketing Communications: To inform you of relevant offers and updates, only with your consent.
• Legal Compliance: To comply with applicable laws and regulations.

We will never use your information beyond the purposes described above, and we will not sell it to third parties without your prior consent.

5. Sharing Information and Third Parties

35kbd never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Certain trusted partner organizations that assist in operating our services (such as payment processors, technology providers, and verification services) may receive limited necessary information. These partners are contractually bound to adhere to our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from government authorities, or other legal requirements. In such cases, we will always provide only the minimum information necessary.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new authority. In such cases, we will notify you in advance and ensure that the same privacy standards are maintained.

5.4 Game Providers

Our platform features games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and NetEnt. Limited gameplay-related information may be shared with these providers, but only to ensure technical service delivery.

6. Cookies and Tracking Technologies

Cookies are small text files that our website stores on your device. They help improve your browsing experience and assist in the smooth operation of our services.

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring core functionality.
• Functional Cookies: For remembering your preferences such as language selection and settings.
• Analytics Cookies: For reviewing website usage and improving our services.
• Security Cookies: For detecting fraud and protecting accounts.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some parts of our service to not work properly.

7. Data Storage and Security

The security of your personal information is our highest priority. We apply industry-standard technical and organizational measures to keep your information secure.

7.1 Security Measures

• SSL (Secure Socket Layer) encryption — all data transmission is secured.
• Secure database encryption — stored data is protected.
• Two-Factor Authentication facility.
• Regular security audits and vulnerability assessments.
• Restricted access controls — only authorized staff can view information.

7.2 Data Retention Period

Your information will be retained for as long as your account remains active or as needed to provide the service. Even after account closure, certain information may be retained for a defined period to meet legal obligations. Financial transaction records are generally retained for an extended period, in line with applicable financial regulations in Bangladesh.

7.3 Response to a Data Breach

In the event of a data breach, we will take prompt necessary action and notify affected users within an appropriate timeframe as required by law.

8. Your Rights

You have several important rights over your personal information. 35kbd respects these rights and is committed to upholding them.

• Right of Access: You can find out what information we have collected about you and request a copy of it.
• Right to Rectification: If any of your information is incorrect, you can request a correction. You can also update much of your information directly from your profile.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that processing of your information be restricted.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to Object: You can object to marketing communications or certain other types of processing.
• Right to Withdraw Consent: You can withdraw your consent to any processing of information that was based on your consent, at any time.

To exercise these rights, contact us at [email protected] or request assistance through live chat. We will always respond to your request within a reasonable time.

9. Protection of Minors

35kbd strictly provides services only to those aged 21 years or older. We do not knowingly collect any personal information from minors.

Age verification during registration is mandatory. If we are informed or discover that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted. If a parent or legal guardian believes their minor child is using our services, please contact us.

10. Changes to This Policy

35kbd may update this Privacy Policy from time to time. Changes may be made due to changes in the scope of services, adoption of new technologies, legal requirements, or other reasons.

For any significant changes, we will send a notice to your registered email address or display a special announcement on the website. Continued use of our services after changes will be taken as your consent to the updated policy.

The date of the most recent change will always be shown at the top of the page in the "Last Updated" section. We recommend that you review this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. We are always ready to answer all your queries.

Ways to contact our data protection team:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available on the website.

We will generally try to respond to your request within business days. Complex matters may take a little longer, but we will always keep you informed of the progress.

Protecting your privacy is our responsibility. 35kbd promises that we will always handle your information with transparency, security, and accountability. Trust us — we are committed to maintaining that trust.